According to ElevenLabs (@elevenlabsio), the company has introduced Chat Mode as an extension of its Conversational Agent platform, aiming to help businesses reach users through the most context-appropriate modality. This new feature enables organizations to deliver AI-powered conversations tailored to user preferences and device environments, improving engagement rates and user satisfaction. By leveraging advanced natural language processing, Chat Mode allows companies to deploy scalable, multi-modal AI solutions across customer support, sales, and digital experiences, opening new business opportunities for industries seeking personalized, real-time AI interactions (source: ElevenLabs Twitter, August 19, 2025).